Welcome to Booking Guys Riviera 👋
We manage your property as if it were our own (without moving in).
Our mission: smooth stays, happy guests, and a well-maintained home.
In short:
• One single plan: Peace of Mind — 25% of accommodation revenue (excluding cleaning, taxes, and extras).
• We work with Hostaway to centralize everything: calendar, messaging, check-in, monitoring, etc.
• Security deposit: credit card pre-authorization or Swikly (France & Mexico).
• In Mexico, an optional monthly maintenance plan is available (“maintenance only” or “maintenance + utility payments”).
And above all:
✅ We take care of guests (messages, check-in/out, providers, incidents)
✅ You keep visibility and control (reporting, approvals when required)
❌ No “freewheeling” operations: one pilot, one method, one process.
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GENERAL TERMS AND CONDITIONS – PROPERTY OWNERS (MEXICO)
Booking Guys | Short-Term Rental Management (France & Mexico)
Version: 20260112
0. Entity Identification
Services are provided depending on the location of the property.
Mexico
BOOKING GUYS RIVIERA SA.de.R.L.
Calle 6 Norte y Avenida 25, 77710 Playa del Carmen (Centro),
Quintana Roo, Mexico
RFC: BGR240207CTA
(hereinafter “Booking Guys Riviera”)
Contact:
contact@booking-guys.com.mx
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1. Definitions
• Owner: property owner or holder of a valid management mandate authorizing rental.
• Property: accommodation entrusted for management
• Guest: final occupant of the Property (direct booking or via platform).
• Platforms: Airbnb, Booking.com, Expedia, etc.
• PMS / Management Tool: Hostaway (calendars, messaging, payments by channel, automations).
• Services: short-term rental management services described herein.
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2. Purpose and Scope
These Terms govern the relationship between Booking Guys Riviera and the Owner for:
• marketing and distribution of the Property,
• operational stay management,
• provider coordination,
• guest assistance,
• and, more broadly, seasonal rental management under the subscribed plan.
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3. Onboarding Conditions
Before listing / operating the Property, the Owner must provide:
• valid ID,
• proof of ownership or management mandate,
• country-specific documents (see Annexes A/B),
• technical property details (access, inventory, house rules, equipment).
Booking Guys Riviera may refuse a Property in case of non-compliance, legal/technical risk, operational impossibility, or reputational risk.
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4. Single Plan
Peace of Mind Plan
4.1 Included Services
• Creation/optimization of listings and distribution (direct site + platforms per strategy)
• Hostaway setup (calendar, messaging, rules, base pricing)
• Guest inquiry and message management (multilingual)
• Check-in / check-out coordination (self or assisted depending on building)
• Cleaning, linen, and consumables coordination (depending on country/local setup)
• Maintenance reporting and follow-up
• Guest assistance during the stay (per internal procedures)
• Basic reporting and performance monitoring
4.2 Management Fee
Single commission: 25% of accommodation revenue
(excluding tourist tax, re-invoiced cleaning fees, security deposits, and ancillary/extras).
The commission is calculated on net nightly revenue only, not on ancillary costs.
A minimum commission per booking may apply if necessary
(MXN $850 in Mexico).
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5. Monthly Maintenance (Mexico)
For Properties located in Mexico, Booking Guys Riviera may offer a monthly maintenance plan (preventive & light corrective), essential to preserve the Property’s value.
Two possible options:
1. Maintenance only
2. Maintenance + utility bill payments (CFE, internet, water, HOA/building fees) on behalf of the Owner
Exact pricing and inclusions are detailed in the Property’s contract or operational addendum (Annex B).
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6. Pricing, Payments & Owner Payouts
6.1 Payment Channels
• Platform bookings: payments managed by the platform (Airbnb, Booking, etc.), then released per their rules.
• Direct bookings (website/booking engine): payments processed via payment providers connected to the PMS/website.
6.2 Owner Payouts
Owner payouts depend on:
• platform and bank processing delays,
• deduction of Booking Guys’ commission,
• deduction of authorized and re-invoiced expenses (providers, consumables, interventions).
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7. Security Deposit
Booking Guys may manage security deposits via:
• credit card pre-authorization
• Swikly
• depending on Property settings and/or booking channel.
In case of damage, the Owner must provide within a reasonable timeframe: photos, estimates/invoices, description, dates, and evidence.
Booking Guys Riviera assists with the process but does not guarantee outcomes (bank/platform/insurer decisions).
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8. Cancellation Policy
• Platform bookings: the platform’s cancellation rules apply and prevail in case of conflict.
• Direct bookings: cancellation rules defined on the website or Property contract apply.
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9. Owner Obligations
The Owner agrees to:
• provide a compliant, clean, safe, and properly equipped Property,
• maintain essential systems (electricity, water, A/C or heating, internet if advertised),
• allow access to providers and required interventions,
• comply with local regulations (see Annexes A/B),
• avoid direct guest contact outside the defined framework if it disrupts operations,
• inform Booking Guys of any HOA or internal building constraints.
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10. Communication Hierarchy (Important)
To avoid inconsistencies:
• Owners do not communicate directly with guests (unless expressly agreed in writing).
• All guest communication goes through Booking Guys Riviera / Hostaway.
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11. Personal Data
Each party agrees to comply with applicable data protection rules (local obligations in Mexico).
Booking Guys Riviera processes data strictly necessary for booking, stays, support, and compliance.
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12. Liability
Booking Guys Riviera is bound by an obligation of means only (no guaranteed results: occupancy, revenue, reviews, etc.).
Booking Guys Riviera is not responsible for:
• platform decisions (cancellations, refunds, penalties),
• network outages or third-party provider failures,
• guest-caused damage (unless proven fault by Booking Guys Riviera),
• uncommunicated HOA or administrative constraints.
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13. Suspension / Termination
Booking Guys Riviera may suspend listing or operations in case of non-compliance, legal risk, safety issues, serious disputes, abusive behavior, non-payment, or reputational harm.
The Owner may terminate per the Property’s contract/addendum: standard notice 30 days, with management of already confirmed bookings.
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14. Intellectual Property
Content produced by Booking Guys Riviera (texts, photos, visuals) remains usable for Property operations.
Any external reuse beyond the agreed scope requires written authorization.
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15. Governing Law & Jurisdiction
Applicable law depends on the contracting entity:
• Mexico properties / Booking Guys Riviera: Mexican law, courts of Playa del Carmen, Quintana Roo
(subject to adjustment per legal counsel: Cancún or Solidaridad).
ANNEX B — Mexico Specifics (Riviera Maya)
This annex applies to properties located in Mexico and managed by Booking Guys Riviera.
B1. Operational Specificities (Buildings, Receptions, Access)
The Owner acknowledges that:
• many buildings impose specific procedures (reception desks, identity checks, wristbands, badges, pool/gym rules),
• Booking Guys applies these procedures to secure access and prevent incidents,
• any specific constraints must be communicated in advance (house rules, schedules, access conditions, parking).
B2. Monthly Maintenance Plan (Optional but Recommended)
Purpose: to prevent accelerated wear and tear (humidity, air conditioning, plumbing, locks, filters, seals, etc.) and avoid major repairs.
Two available options:
1. Maintenance only
2. Maintenance + utility bill payments (in the name of and/or on behalf of the Owner)
B2.1 Typical Scope (To Be Adapted Per Property)
Typically includes:
• preventive visits and inspections (frequency defined in the contract),
• minor interventions (locks, seals, adjustments, screws, accessible filters, minor leaks),
• coordination of service providers for heavier interventions (plumber, A/C technician, electrician),
• monitoring and reporting (before/after when relevant).
Typically excludes (unless expressly agreed):
• major replacements (out-of-service A/C units, water heaters, large appliances),
• major works, renovations, structural damages,
• high-cost parts (billed at actual cost after prior approval).
B3. Utility Bill Payments (Optional)
If activated, Booking Guys Riviera may manage on behalf of the Owner:
• electricity (CFE), water, internet, HOA/building maintenance fees, etc.
Recommended operating terms (clear and dispute-proof):
• the Owner maintains a prepaid balance or agrees to monthly re-invoicing,
• each payment is supported by documentation (receipt / screenshot / invoice),
• any abnormal bill or significant increase triggers an alert and requires approval.
B4. Security Deposit (Mexico)
The security deposit may be managed via:
• credit card pre-authorization,
• Swikly (if selected),
• or other solutions depending on the booking channel (platform).
B5. Taxation & Local Compliance
The Owner remains responsible for all tax and administrative obligations related to property ownership and/or rental activity in Mexico.
Booking Guys Riviera may provide coordination assistance (documents, evidence, reporting) without replacing specialized tax or legal advice.
