SIMPLE & TRANSPARENT
No hidden fees
No multiple plans
No complexity
Booking Guys | Short-Term Rental Management (France & Mexico)
Version: 20260112
0. Entity Identification
Services are provided depending on the location of the property.
France
BOOKING GUYS Sarl
12 rue Miron, 06000 NICE
Alpes-Maritimes (France)

(hereinafter “Booking Guys”)
Contact:
GENERAL TERMS AND CONDITIONS – PROPERTY OWNERS (FRANCE)
KEY TERMS
& DEFINITIONS
• Owner: property owner or holder of a valid management mandate authorizing rental.
• Property: accommodation entrusted for management
• Guest: final occupant of the Property (direct booking or via platform).
• Platforms: Airbnb, Booking.com, Expedia, etc.
• PMS / Management Tool: Hostaway (calendars, messaging, payments by channel, automations).
• Services: short-term rental management services described herein.
1. Definitions
END-TO-END
OPERATIONS
These Terms govern the relationship between Booking Guys and the Owner for:
• marketing and distribution of the Property,
• operational stay management,
• provider coordination,
• guest assistance,
• and, more broadly, seasonal rental management under the subscribed plan.
2. Purpose and Scope
PROPER SETUP
NO SHORTCUTS
Before listing / operating the Property, the Owner must provide:
• valid ID,
• proof of ownership or management mandate,
• country-specific documents (see Annexes A/B),
• technical property details (access, inventory, house rules, equipment).
Booking Guys Riviera may refuse a Property in case of non-compliance, legal/technical risk, operational impossibility, or reputational risk.
3. Onboarding Conditions
SIMPLE
PRICING MODEL
4.1 Included Services
• Creation/optimization of listings and distribution (direct site + platforms per strategy)
• Hostaway setup (calendar, messaging, rules, base pricing)
• Guest inquiry and message management (multilingual)
• Check-in / check-out coordination (self or assisted depending on building)
• Cleaning, linen, and consumables coordination (depending on country/local setup)
• Maintenance reporting and follow-up
• Guest assistance during the stay (per internal procedures)
• Basic reporting and performance monitoring
4.2 Management Fee
Single commission: 25% of accommodation revenue
(excluding tourist tax, re-invoiced cleaning fees, security deposits, and ancillary/extras).
The commission is calculated on net nightly revenue only, not on ancillary costs.
A minimum commission per booking may apply if necessary
(40 euros).
4. Single Plan : Peace of Mind Plan
CLEAR
CASH FLOW
5.1 Payment Channels
• Platform bookings: payments managed by the platform (Airbnb, Booking, etc.), then released per their rules.
• Direct bookings (website/booking engine): payments processed via payment providers connected to the PMS/website.
5.2 Owner Payouts
Owner payouts depend on:
• platform and bank processing delays,
• deduction of Booking Guys’ commission,
• deduction of authorized and re-invoiced expenses (providers, consumables, interventions).
5. Pricing, Payments & Owner Payouts
PROTECTION
& COVERAGE
Booking Guys may manage security deposits via:
• credit card pre-authorization
• Swikly
• depending on Property settings and/or booking channel.
In case of damage, the Owner must provide within a reasonable timeframe: photos, estimates/invoices, description, dates, and evidence.
Booking Guys assists with the process but does not guarantee outcomes (bank/platform/insurer decisions).
6. Security Deposit
SHARED
RESPONSIBILITY
• Platform bookings: the platform’s cancellation rules apply and prevail in case of conflict.
• Direct bookings: cancellation rules defined on the website or Property contract apply.
7. Cancellation Policy
ONE VOICE
TO GUESTS
The Owner agrees to:
• provide a compliant, clean, safe, and properly equipped Property,
• maintain essential systems (electricity, water, A/C or heating, internet if advertised),
• allow access to providers and required interventions,
• comply with local regulations (see Annexes A/B),
• avoid direct guest contact outside the defined framework if it disrupts operations,
• inform Booking Guys of any internal building constraints.
8. Owner Obligations
ONE VOICE
TO GUESTS
9. Communication Hierarchy (Important)
To avoid inconsistencies:
• Owners do not communicate directly with guests (unless expressly agreed in writing).
• All guest communication goes through Booking Guys / Hostaway.
PRIVACY
& COMPLIANCE
10. Personal Data
Each party agrees to comply with applicable data protection rules (RGPD).
Booking Guys processes data strictly necessary for booking, stays, support, and compliance.
SCOPE OF
RESPONSIBILITY
11. Liability
Booking Guys is bound by an obligation of means only (no guaranteed results: occupancy, revenue, reviews, etc.).
Booking Guys is not responsible for:
• platform decisions (cancellations, refunds, penalties),
• network outages or third-party provider failures,
• guest-caused damage (unless proven fault by Booking Guys),
• uncommunicated administrative constraints.
CONTROL
REMAINS YOURS
12. Suspension / Termination
Booking Guys may suspend listing or operations in case of non-compliance, legal risk, safety issues, serious disputes, abusive behavior, non-payment, or reputational harm.
The Owner may terminate per the Property’s contract/addendum: standard notice 30 days, with management of already confirmed bookings.
PRIVACY
& COMPLIANCE
13. Intellectual Property
Content produced by Booking Guys (texts, photos, visuals) remains usable for Property operations.
Any external reuse beyond the agreed scope requires written authorization.
France
OPERATIONS
14. Governing Law & Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of France.
Any dispute, controversy, or claim arising out of or relating to these Terms and Conditions, the services provided by Booking Guys France, or any reservation made through our platform, shall first be subject to an amicable resolution process between the parties.
In the event that no amicable resolution can be reached within a reasonable period of time, the dispute shall be submitted to the exclusive jurisdiction of the competent courts of Nice, France, unless otherwise required by applicable consumer protection laws.
Nothing in this clause shall affect any mandatory rights granted to consumers under applicable law.
