Welcome to Booking Guys Riviera 👋

We manage your property as if it were our own (without moving in).

Our mission: smooth stays, happy guests, and a well-maintained home.

In short:

• One single plan: Peace of Mind — 25% of accommodation revenue (excluding cleaning, taxes, and extras).

• We work with Hostaway to centralize everything: calendar, messaging, check-in, monitoring, etc.

• Security deposit: credit card pre-authorization or Swikly (France & Mexico).

• In Mexico, an optional monthly maintenance plan is available (“maintenance only” or “maintenance + utility payments”).

And above all:

✅ We take care of guests (messages, check-in/out, providers, incidents)

✅ You keep visibility and control (reporting, approvals when required)

❌ No “freewheeling” operations: one pilot, one method, one process.

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GENERAL TERMS AND CONDITIONS – PROPERTY OWNERS (MEXICO)

Booking Guys | Short-Term Rental Management (France & Mexico)

Version: 20260112

0. Entity Identification

Services are provided depending on the location of the property.

Mexico

BOOKING GUYS RIVIERA SA.de.R.L.

Calle 6 Norte y Avenida 25, 77710 Playa del Carmen (Centro),

Quintana Roo, Mexico

RFC: BGR240207CTA

(hereinafter “Booking Guys Riviera”)

Contact:

contact@booking-guys.com.mx

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1. Definitions

• Owner: property owner or holder of a valid management mandate authorizing rental.

• Property: accommodation entrusted for management

• Guest: final occupant of the Property (direct booking or via platform).

• Platforms: Airbnb, Booking.com, Expedia, etc.

• PMS / Management Tool: Hostaway (calendars, messaging, payments by channel, automations).

• Services: short-term rental management services described herein.

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2. Purpose and Scope

These Terms govern the relationship between Booking Guys Riviera and the Owner for:

• marketing and distribution of the Property,

• operational stay management,

• provider coordination,

• guest assistance,

• and, more broadly, seasonal rental management under the subscribed plan.

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3. Onboarding Conditions

Before listing / operating the Property, the Owner must provide:

• valid ID,

• proof of ownership or management mandate,

• country-specific documents (see Annexes A/B),

• technical property details (access, inventory, house rules, equipment).

Booking Guys Riviera may refuse a Property in case of non-compliance, legal/technical risk, operational impossibility, or reputational risk.

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4. Single Plan

Peace of Mind Plan

4.1 Included Services

• Creation/optimization of listings and distribution (direct site + platforms per strategy)

• Hostaway setup (calendar, messaging, rules, base pricing)

• Guest inquiry and message management (multilingual)

• Check-in / check-out coordination (self or assisted depending on building)

• Cleaning, linen, and consumables coordination (depending on country/local setup)

• Maintenance reporting and follow-up

• Guest assistance during the stay (per internal procedures)

• Basic reporting and performance monitoring

4.2 Management Fee

Single commission: 25% of accommodation revenue

(excluding tourist tax, re-invoiced cleaning fees, security deposits, and ancillary/extras).

The commission is calculated on net nightly revenue only, not on ancillary costs.

A minimum commission per booking may apply if necessary

(MXN $850 in Mexico).

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5. Monthly Maintenance (Mexico)

For Properties located in Mexico, Booking Guys Riviera may offer a monthly maintenance plan (preventive & light corrective), essential to preserve the Property’s value.

Two possible options:

1. Maintenance only

2. Maintenance + utility bill payments (CFE, internet, water, HOA/building fees) on behalf of the Owner

Exact pricing and inclusions are detailed in the Property’s contract or operational addendum (Annex B).

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6. Pricing, Payments & Owner Payouts

6.1 Payment Channels

• Platform bookings: payments managed by the platform (Airbnb, Booking, etc.), then released per their rules.

• Direct bookings (website/booking engine): payments processed via payment providers connected to the PMS/website.

6.2 Owner Payouts

Owner payouts depend on:

• platform and bank processing delays,

• deduction of Booking Guys’ commission,

• deduction of authorized and re-invoiced expenses (providers, consumables, interventions).

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7. Security Deposit

Booking Guys may manage security deposits via:

• credit card pre-authorization

• Swikly

• depending on Property settings and/or booking channel.

In case of damage, the Owner must provide within a reasonable timeframe: photos, estimates/invoices, description, dates, and evidence.

Booking Guys Riviera assists with the process but does not guarantee outcomes (bank/platform/insurer decisions).

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8. Cancellation Policy

• Platform bookings: the platform’s cancellation rules apply and prevail in case of conflict.

• Direct bookings: cancellation rules defined on the website or Property contract apply.

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9. Owner Obligations

The Owner agrees to:

• provide a compliant, clean, safe, and properly equipped Property,

• maintain essential systems (electricity, water, A/C or heating, internet if advertised),

• allow access to providers and required interventions,

• comply with local regulations (see Annexes A/B),

• avoid direct guest contact outside the defined framework if it disrupts operations,

• inform Booking Guys of any HOA or internal building constraints.

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10. Communication Hierarchy (Important)

To avoid inconsistencies:

• Owners do not communicate directly with guests (unless expressly agreed in writing).

• All guest communication goes through Booking Guys Riviera / Hostaway.

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11. Personal Data

Each party agrees to comply with applicable data protection rules (local obligations in Mexico).

Booking Guys Riviera processes data strictly necessary for booking, stays, support, and compliance.

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12. Liability

Booking Guys Riviera is bound by an obligation of means only (no guaranteed results: occupancy, revenue, reviews, etc.).

Booking Guys Riviera is not responsible for:

• platform decisions (cancellations, refunds, penalties),

• network outages or third-party provider failures,

• guest-caused damage (unless proven fault by Booking Guys Riviera),

• uncommunicated HOA or administrative constraints.

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13. Suspension / Termination

Booking Guys Riviera may suspend listing or operations in case of non-compliance, legal risk, safety issues, serious disputes, abusive behavior, non-payment, or reputational harm.

The Owner may terminate per the Property’s contract/addendum: standard notice 30 days, with management of already confirmed bookings.

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14. Intellectual Property

Content produced by Booking Guys Riviera (texts, photos, visuals) remains usable for Property operations.

Any external reuse beyond the agreed scope requires written authorization.

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15. Governing Law & Jurisdiction

Applicable law depends on the contracting entity:

• Mexico properties / Booking Guys Riviera: Mexican law, courts of Playa del Carmen, Quintana Roo

(subject to adjustment per legal counsel: Cancún or Solidaridad).

ANNEX B — Mexico Specifics (Riviera Maya)

This annex applies to properties located in Mexico and managed by Booking Guys Riviera.

B1. Operational Specificities (Buildings, Receptions, Access)

The Owner acknowledges that:

• many buildings impose specific procedures (reception desks, identity checks, wristbands, badges, pool/gym rules),

• Booking Guys applies these procedures to secure access and prevent incidents,

• any specific constraints must be communicated in advance (house rules, schedules, access conditions, parking).

B2. Monthly Maintenance Plan (Optional but Recommended)

Purpose: to prevent accelerated wear and tear (humidity, air conditioning, plumbing, locks, filters, seals, etc.) and avoid major repairs.

Two available options:

1. Maintenance only

2. Maintenance + utility bill payments (in the name of and/or on behalf of the Owner)

B2.1 Typical Scope (To Be Adapted Per Property)

Typically includes:

• preventive visits and inspections (frequency defined in the contract),

• minor interventions (locks, seals, adjustments, screws, accessible filters, minor leaks),

• coordination of service providers for heavier interventions (plumber, A/C technician, electrician),

• monitoring and reporting (before/after when relevant).

Typically excludes (unless expressly agreed):

• major replacements (out-of-service A/C units, water heaters, large appliances),

• major works, renovations, structural damages,

• high-cost parts (billed at actual cost after prior approval).

B3. Utility Bill Payments (Optional)

If activated, Booking Guys Riviera may manage on behalf of the Owner:

• electricity (CFE), water, internet, HOA/building maintenance fees, etc.

Recommended operating terms (clear and dispute-proof):

• the Owner maintains a prepaid balance or agrees to monthly re-invoicing,

• each payment is supported by documentation (receipt / screenshot / invoice),

• any abnormal bill or significant increase triggers an alert and requires approval.

B4. Security Deposit (Mexico)

The security deposit may be managed via:

• credit card pre-authorization,

• Swikly (if selected),

• or other solutions depending on the booking channel (platform).

B5. Taxation & Local Compliance

The Owner remains responsible for all tax and administrative obligations related to property ownership and/or rental activity in Mexico.

Booking Guys Riviera may provide coordination assistance (documents, evidence, reporting) without replacing specialized tax or legal advice.

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